Privacy policy
Providers Australia – Privacy Policy
Last Updated: July 29, 2025
Digital Providers Australia, also referred to as “Providers Australia” (“Providers Australia”, “we”, “our”, “us”) operates this care and support services advertising website and related services (collectively, the “Platform”). Our Platform allows Providers (care and support service businesses) to advertise their services, and Participants / Viewers to browse, search, and make enquiries.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use the Platform. By using our services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We may collect the following categories of personal information, depending on whether you are a Provider or a Participant/Viewer:
From All Users (Participants and Providers):
- Contact Details – Name, email address, phone number, and any information you provide in enquiry or contact forms.
- Usage Information – IP address, browser type, device information, pages visited, and activity on the Platform (e.g., searches, clicks).
- Communications – Messages, enquiries, or feedback you send via the Platform.
Providers Only (Advertisers):
- Account Information – Login credentials, preferences, and account settings for Provider accounts.
- Service Listings – Information and media submitted about services, including descriptions, qualifications, compliance statements, and images.
- Financial Information – Credit card or account details only when purchasing advertising or promotional services.
Note: Participants and viewers can browse listings and submit enquiries without providing any payment information. We do not collect or store financial data from Participants.
2. How We Collect Personal Information
We collect personal information through the following sources:
- Directly from You – When you create a Provider account, submit service listings, make an enquiry, or communicate with us.
- Automatically – When you use the Platform, we collect usage data via cookies and analytics tools.
- Third-Party Service Providers – Hosting, analytics, and payment processors may collect information required to provide our services.
3. How We Use Personal Information
We may use your personal information to:
Provide and Improve the Platform
- Manage Provider accounts, service listings, and enquiries.
- Maintain, enhance, and personalise the Platform experience.
Communicate with You
- Respond to enquiries and provide web portal or listings support.
- Notify Providers of account, listing, or billing updates.
Process Provider Payments
- Collect and process payments for advertising or promotional services.
- All payments are handled via secure third-party payment processors.
Marketing and Promotion
- Send optional promotional communications to Providers and subscribers.
- Improve listing visibility and advertising performance.
Security and Compliance
- Detect, investigate, and prevent unauthorised activity or fraud.
- Comply with Australian privacy and consumer protection laws.
4. How We Share Personal Information
We may share your information with:
- Service Providers and Hosting Vendors – For website hosting, data storage, analytics, and payment processing.
- Legal and Regulatory Authorities – Where required to meet legal obligations or protect our rights and those of our users.
- In Business Transactions – In the event of a merger, acquisition, or sale of assets.
We do not sell or share personal information.
5. Cookies and Analytics
Providers Australia uses cookies and similar technologies to:
- Monitor and improve Platform performance and user experience.
- Provide Providers with insights on listing views and enquiry activity.
- Enhance search functionality and personalised recommendations.
You can manage or disable cookies in your browser settings, but some features may not function properly without them.
6. Security and Data Retention
- We apply reasonable technical and organisational measures to protect personal information.
- Provider payment information is handled securely via trusted third-party payment processors.
- We retain data only as long as needed to provide our services, comply with legal obligations, or resolve disputes.
7. Your Rights and Choices
Under Australian privacy law, you may have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your personal information.
- Opt out of direct marketing communications at any time.
To exercise your rights, please contact us using the details below.
8. Children’s Privacy
The Platform is not intended for individuals under 18. We do not knowingly collect personal information from minors.
9. International Data Transfers
If we transfer personal information outside Australia, we ensure that appropriate data protection measures are in place.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in law or our business practices. Any updates will be posted here with a new “Last updated” date.
11. Contact Us
For privacy-related queries or to exercise your rights, contact:
